Privacy Policy Statement
This document sets out the Privacy Policy of NSY Supplies LTD and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;
- by visiting a NSY Supplies LTD store
- by interacting with our content and/or services or
- by contacting our Customer Care Team.
This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.
Please read the following carefully to understand our views and practices regarding your information and how we will treat it.
Please also refer to our Terms and Conditions.
You must be over 16 to register for a personal account, subscribe to NSY Supplies LTD emails and/or place an order with NSY Supplies LTD. The Site is not intended for children and we do not knowingly collect data relating to children.
NSY Supplies Limited (trading as NSY Supplies LTD) is the controller and responsible for this Site.
Information we collect
By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
- Identity and Contact Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our stores
- Financial Information includes bank account and payment card details
- Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
- Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
- Profile Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact with the Customer Care Team, and any other information you provide within your personal preferences through your profile builder
- Usage Information includes information about how you use the Site or any Application and our products and services
- Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
- Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
- Social Information means information collected if you choose to link your social media accounts with us.
How we collect information about you
You may give us your information by filling in forms on the Site or any Application or in-store or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
- register for an account with us (whether online or in-store);
- place an order;
- receive a consultation or treatment;
- sign up to our newsletters;
- register for any loyalty scheme that we offer from time to time;
- request marketing to be sent to you;
- contact our Customer Care Team;
- enter a competition, promotion or survey; or
- give us some feedback.
As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookie Policy for further information.
We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.
How we use your information
We use your information in the following ways:
- Identity & Contact Information
- to deliver your purchases to you
- to provide beauty treatments and/or beauty advice
- to send you service messages by email, SMS or otherwise, such as order updates
- to create and manage your NSY Supplies LTD account
- to provide customer care and support, and handle returns
- for security and to check your identity
- to provide you with marketing (where we have the right to do so – see marketing section below)
- to show you NSY Supplies LTD adverts as your browse the web
- to direct you to the right part of the website
- to communicate with you
- to enrol you in your Corporate Partnership Scheme
Financial Information
- to take payment, and give refunds
- for fraud prevention and detection
Transaction Information
- to provide products you order to you
- to provide customer care and support, and handle returns
- to find out what you, and other customers, like
Technical & Usage Information
- to improve our Site and any Application and set default options for you (such as language and currency)
- to keep our Site safe and secure
- to find out what you, and other customers, like
Profile Information
- to find out what you, and other customers, like
- to make suggestions and recommendations to you about goods or services that may be of interest to you
- to manage your participation in any loyalty scheme
- to complete brand specific consultations
- to provide beauty treatments and/or beauty advice
Marketing and Communications Information
to send you information by email, SMS, post, other otherwise, about our products and services